At Hillrides, we value each and every single customer, and customer satisfaction is always our top priority. We are trying our best to speed up the process to make your package arrive as soon as possible. Your patience is highly appreciated. We thank you for your understanding.
We provide local UPS, DPD, or DHL shipping services. No tax needed. Please check the shipping area below. We may not deliver to certain places or need extra shipping.
Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding.
COSTS & DESTINATIONS
For products in EU, usually it will take 2-6 business days to be delivered, the products are shipped for free by UPS or DPD and without extra customs duty. Any problems please contact our customer service by email or messages online，we’ll do our best to solve it.
For products in UK, usually it will take 1-3 business days by DPD or local express, the buyer pays no more extra shipping fees and customer fees in UK. Any problems please contact our customer service by email or messages online, we’ll do our best to solve it..
SHIPPING FROM
E-Bikes are shipped from POL local warehouse, UK local warehouse, DE warehouses. Bike accessories mostly are shipped from CN warehouse; if your order include other accessories, they will be shipped separately.
SHIPPING TIME
In-stock orders typically ship within 1-3 business days, unless otherwise noted on the product page. Please allow 2-6 business days for your shipment to arrive at your address.
For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
Business days: Monday-Friday (excluding holidays and weekends), (GMT-8) Beijing Time.
ORDER TRACKING
You can track your order and shipping & handling information if you have registered an account on www.hillrides.com. If you haven't registered on our site, you can still track your order here with your order number. For more shipping information, send an email to exhillrides@gmail.com. We will respond to you within 24 hours.
Please note:
If your order includes other accessories, they will be shipped separately.
Kindly Notes:
1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
3. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of UPS or any other parcel service.
6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
7. Shipping areas: Germany, France, Netherlands, Belgium, Italy, Spain, Austria, Portugal, Sweden, Greece, Latvia, Poland, Romania, Czech Republic, Slovakia, Slovenia, Finland, Lithuania, Luxembourg, Bulgaria, Denmark, Estonia, Croatia, Ireland, Hungary, the UK.
